Today, Carolina Livery has team of 11 managers, each of whom offers specialized attention to your job.
From your first contact with our reservations team to our final billing after your job, each step of our process puts you, the customer, at the center. We see ourselves as a hospitality and customer service company first, and a logistics and transportation company second. We have remained locally owned and operated since 1987, so if you are hosting an event in the Triangle, no one knows the area better. We have a diverse fleet that can meet your event needs with more flexibility than our competitors.
We are constantly striving to improve our operations, and our team meets regularly to discuss areas of improvement. Our full management team takes strategy retreats twice a year and our officers team meets quarterly with an aim toward improving customer experience.
Reservations Team
Our two vice presidents both head our operations team. Carlos Reina, now with Carolina Livery for more than 20 years, heads our safety program. Josh Smith who started more than 15 years ago as a part-time driver at Carolina Livery, now manages our driving team including everything from onboarding to scheduling of drivers. A team of field managers and senior drivers also assists them in their efforts to ensure our service in the field exceeds the expectations set by our reservations staff.
Our team of field managers serves a crucial function in our operation. With our customer experience taking place largely away from the office, we use this team of drivers strategically to ensure that our service standards are being met in the field. They also assist our officer team in driver training and compliance initiatives. You can spot our field managers and senior drivers because they wear black (rather than burgundy) ties.
Our reservations team handles the first part of our process, from offering your custom service quote to sending your contract and invoice. They also work with you to confirm all details are correct on our driver agendas so your event goes smoothly.
For the last five years, Rachel Raduns has led the reservations team which also includes Savanna Smith, Alyssa Smith, and Monica Nealous.
Operations and Field Management Team
Our History
Mike McMorrow founded Carolina Livery in 1987, with support from his wife Carol. He founded the company with one car, one van, and a line of credit. Over the next three plus decades, the operation expanded to become the largest fleet of small and mid-size vehicles on the East Coast. The picture below shows Mike along with some of our earliest drivers, and has remained a favorite in our company.
Mike’s focus was on bringing top notch customer service to the transportation industry in North Carolina, and providing the best client experience in the industry.
After Mike passed in 2023, Carol McMorrow took over as President, with a strong focus on continuing to emphasize service above all else. This mission is at the core of everything we do, and from the moment you reach out to our reservations staff through the drivers’ delivery on the day of your event, we ensure that every detail is taken care of so that you can focus on the other needs of the day with piece of mind, knowing transportation is handled.
Mike McMorrow (circa the 1990s) with some of our early Carolina Livery driving staff.
WHAT MAKES US DIFFERENT?
If you need transportation for an upcoming event, our knowledgeable reservations staff will walk you through the process from inquiry to contract and, finally, to event execution. Carolina Livery focuses on providing exemplary customer service and hospitality in the ground transportation industry. Our staff can help you work out a transportation plan for your trip or event that will best fit your needs and your budget.
With a fleet focusing on mid-size buses, we have a distinct flexibility in terms of configuring buses for your event that fit both your budget and your capacity needs. If you have passengers requiring mobility assistance, we have ADA-compliant buses with ramps and lifts and our event staff is fully trained in safety procedures for passengers with mobility devices.
For large events or airport arrivals, we offer event coordinators who can serve as the point of contact between the passengers and the drivers and ensure that everything runs smoothly. If you need professional transportation in North Carolina, we stand prepared to assist you throughout the process. Please fill out our quote request form and we will contact you within 24-48 hours.